Disclosures

Notice to Consumer Accounts

Missing or Stolen Check Card or Unauthorized Use of Your Check Card?

To report the loss, theft, or suspected unauthorized use of your Monona State Check Card (Debit Card, ATM) or any disclosure of the PIN, please call 1-800-221-5920 anytime, 24 hours a day.


Find an Error?

At Monona State Bank, we make every effort to ensure the accuracy of our records. However, if you believe that there is an error in one of your accounts, we encourage you to contact us at your earliest convenience. Please note that there may be time limits in which we can correct errors, so please contact us at (608) 223-3000 as soon as you notice any discrepancy.

Errors or Questions About Your Electronic Transfers?
If you believe there is an error in or questions about your electronic transfers, click here.

Errors or Questions About Your Personal Line of Credit?
If you believe there is an error in or have questions about your personal line of credit, click here to review your Billing Rights Summary.


Is My Personal Information Private?

Monona State Bank recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. To view our Privacy Policy.


Online Banking Agreement & Disclosure Statement

If you are enrolling in MononaBank Online, click here to review important information in the Online Banking Agreement & Disclosure Statement.


Online E-Sign Agreement

If you are signing up through MononaBank Online for an electronic statement (e-statement) for your deposit account(s), click here to read important information in the Monona State Bank Online E-Sign Agreement.


Standard Federal Reserve Holidays

Holidays* 2014 2015 2016
New Year's Day Jan 1 Jan 1 Jan 1
Martin Luther King, Jr. Day Jan 20 Jan 19 Jan 18
Presidents' Day Feb 17 Feb 16 Feb 15
Memorial Day May 26 May 25 May 30
Independence Day Jul 4 Jul 4 Jul 4
Labor Day Sept 1 Sept 7 Sept 5
Columbus Day Oct 13 Oct 12 Oct 10
Veterans' Day Nov 11 Nov 11 Nov 11
Thanksgiving Day Nov 27 Nov 26 Nov 24
Christmas Day Dec 25 Dec 25 Dec 25

* For holidays falling on Saturday, Federal Reserve Banks and Branches will be open the preceding Friday. For holidays falling on Sunday, all Federal Reserve Banks and Branches will be closed the following Monday.

Notice to Consumer Accounts

In Case of Errors or Questions About Your Electronic Transfers

If you believe your statement or receipt is incorrect, or need additional information, please contact us toll-free at (866) 672-8890 or in writing to P.O. Box 6500, Monona, WI 53716 as soon as you can. You must notify us no later than 60 days after you received the first statement on which the problem or error appeared.

Please provide us with the following information:

  1. Your name and account number.
  2. The error or transfer you are unsure about. Please explain as clearly as you can why you believe it is an error or need more information.
  3. The dollar amount of the suspected error.

We will investigate your complaint and correct any error promptly. If our investigation takes more than 10 business days, we will credit your account for the amount you believe to be in error. You will be able to use the money during this time.

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Notice to Consumer Accounts

In Case of Errors or Questions About Your Personal Line of Credit (Your Billing Rights Summary)

If you believe your statement is incorrect, or need more information about a transaction on your statement, please contact us in writing to P.O. Box 6500, Monona, WI 53716 as soon as you can.

You must notify us no later than 60 days after you received the first statement on which the problem or error appeared.

You can also contact us via telephone but doing so does not preserve your rights.

Please provide us with the following information:

  1. Your name and account number.
  2. The error you are unsure about. Please explain as clearly as you can why you believe it is an error or need more information.
  3. The dollar amount of the suspected error.

We will investigate your complaint promptly. During this investigation time, you do not have to pay any amount in question but are still required to pay the portion of your bill which is not in question. While we investigate your questions, we will not report you as delinquent or take any action to collect the amount in question.

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This agreement states the terms and conditions that apply when you use Monona State Bank's MononaBank Online service, including the optional MononaBank Online Bill Pay service and Person to Person payments (True People Pay).  These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you obtain from us. You can obtain copies of any disclosures pertaining to all of your Monona State Bank accounts by calling 608-223-3000. You must also follow all of our instructions and procedures applicable to the services covered by this agreement.

The terms "you" and "your" mean each person who establishes MononaBank Online Customer Account with us or who uses or is authorized to use a MononaBank Online Banking account number and password or other means of access we establish or approve. "Online Banking" means our service that allows you to make payments (if qualified), transfer funds, access accounts, obtain information and perform other transactions over the Internet by use of a personal computer and modem and/or other means we authorize or allow. Fees may apply to the use of the MononaBank Online Bill Payment service. Please see a personal banker or call (608) 226-3000 for any associated fees with this service.

Should conflicting terms arise between the MononaBank Online disclosures and the original product account disclosures, the Online Banking Agreement and Disclosure will take precedence.

Qualifications

To qualify for Online banking you must:


User ID And Password

To access our Online Banking service for the first time, you will need your last bank statement. You can then access the MononaBank Online service via our web site www.mononabank.com. There you will be asked to pick your own User ID and password. User IDs must have a minimum of eight (8) and maximum of twenty-four (24) characters. At least two (2) of the characters must be alpha and two (2) must be numeric. User IDs are case sensitive. Passwords must have a minimum of eight (8) characters and a maximum of twenty-four (24) characters. Your password must contain at least one (1) alpha and one (1) numeric character. Passwords are case sensitive. Passwords can only be changed once in a twenty-four hour period. For your security, Online Banking uses dual authentication in your sign on process. You may not re-use passwords. Anyone to whom you give your MononaBank Online User ID and password or other means of access will have full access to your accounts even if you attempt to limit that person's authority.


Online Banking Transactions

You, or someone you have authorized by giving them your MononaBank Online User ID and password or other means of access (even if that person exceeds your authority), can instruct us to perform the following transactions:


External Transfers

You may be able to initiate transfers through MononaBank Online from designated accounts at Monona State Bank to accounts at another financial institution. For your protection you will be asked to complete an "External Account Transfer Setup Request Form" before initiating your first external transfer. Certain limits apply as indicated in the table below.

  "Outgoing" to an account at another financial institution: "Incoming" from an account at another financial institution:
Per transfer instruction you set up $5,000 Unlimited
Daily # of transfers per customer 2 Unlimited
Daily dollar limit per customer $5,000 Unlimited
Monthly # of transfers per customer 5 Unlimited
Monthly dollar limit per customer $10,000 Unlimited

Transaction Limitations of MononaBank Online Banking & Online Bill Pay Service

You must have enough available money or credit in any account from which you instruct us to make a payment or transfer. You may not designate any account that requires more than one signature for withdrawals as an account for use for payments or debits. If any of your qualifying accounts are savings accounts including money market savings accounts, certain types of withdrawals from those accounts, including payments and transfers, are limited to a total of no more than six (6) in any monthly period. The types of withdrawals covered by this limitation include those made by means of pre-authorized automatic transfers, payments, telephone agreements, or similar orders payable to third parties. (However, payments to your loan accounts with us are not counted toward the limits for savings and money market savings accounts.) You also agree to the "Terms & Conditions of Your Deposit Account" that you received when you opened your deposit account.

There is a dollar limit of $9,999.99 (or the available balance in the designated account, plus overdraft line of credit) on any payment.


True People Pay

True People Pay is an optional person to person payment system which allows you to send and receive money online in a fast and safe manner. This is a onetime payment feature and cannot be used for setting up recurring payments.  To be eligible for this service, you must have a checking account.

You agree to provide correct contact information such as contact name, account information, email address, mobile phone number and payment amount.
 

Payment Methods

Deposit to Bank Account:

Send to Email or text to Mobile Phone Number:

Send to a PayPal account:

Payment Limits

Type of Payment Transaction Limit Daily Limit
Deposit to bank account $ 250.00 $ 500.00
Mail a Check to the Recipient $ 5,000.00 $ 5,000.00
Send to Email or Text to Mobile Phone Number $ 250.00 $ 500.00
Send to a PayPal account $ 250.00 $ 500.00

Mail a Check to the Recipient:


Cutoff Time

Payments can be initiated 24 hours a day, 7 days a week. The cutoff time for True People Pay payments is 5:00 PM CST. Payments sent after the cutoff time, on non-processing days, such as weekends or Federal Holidays will be processed on the next business day.  The Bank is not responsible for payment delays due to recipient claiming funds or recipient entering wrong account information when claiming a payment.

We may disclose information to third parties about your account or the funds you send or receive:


Our Liability For Failure To Complete Payments Or Transfers

If we do not complete a payment or transfer on time or in the correct amount or stop a payment according to our agreement with you, we will be liable for your losses or damages. However, there are exceptions. We will NOT be liable, for instance:


Business Days

The MononaBank Online Banking service is generally available 24 hours a day, 7 days a week.  However, we only process transactions and update information on business days. Our business days are Monday through Friday. External transfers made after 5:00 PM will be processed on the next business day. Federal holidays, even though the bank may be open are not included. Federal holidays not included as business days are: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Bill Payments must be scheduled five to seven (5-7) business days ahead of the due date for check payments in the Online Bill Pay service, and three (3) business days ahead of the due date for electronic payments in the Online Bill Pay service.

Statements

Your MononaBank Online Banking transfers, Online Bill Pay service payments and True People Pay transactions will be indicated on the monthly statements we provide or make accessible to you on MononaBank Online. You agree to notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on any statement, or statement information.

Your Liability

You agree to the terms of this account. You are liable for all transactions that you or any of you make or authorize, even if the person you authorize exceeds your authority. If you have given someone your Online Banking identification number and password or other means of access and want to terminate that person's authority, you must change your User ID and password or other means of access or take additional steps to prevent further access by such person.


Unauthorized Transactions Or Loss Or Theft Of Your Online Banking User ID Or Password

(a) Consumer Liability. (1) Notify us AT ONCE if you believe your User ID and/or password has been stolen or that an unauthorized transfer has occurred or may occur. Notifying us by telephone is the best way of minimizing your losses. It is possible to lose all of the money in your account as well as any overdraft line of credit.

If you notify us within two (2) business days after learning of the loss or theft of your User ID and/or password, you can lose no more than $50 if someone used your User ID and/or password without your permission.

If you DO NOT notify us within two (2) business days after you learn of the loss or theft of your User ID and/or password, and if we can prove we could have stopped someone from using your User ID and/or password without your permission if you had told us, you could lose as much as $500 if someone used your User ID and/or password without your permission.

Also, if your statement shows transfers that you did not make, notify us AT ONCE. If you do not notify us within 60 days after the statement was mailed to you at your last known address, you may be liable for the entire amount transferred after the 60 days if we could have taken action to reduce your loss with timely notice.

If you delay in notifying us because of extenuating circumstances, we will allow an extension of time for a reasonable period.

(b) Contact in event of unauthorized transfer. Telephone us AT ONCE at 608-223-3000 if you believe your User ID and/or password has been stolen or that an unauthorized transfer has occurred or may occur. While calling us at 608-223-3000 is the best way to notify us, you may also notify us by mail at PO Box 6500 , Monona , Wisconsin 53716 . If you notify us in writing, include your name, address, telephone number and a brief description of your problem.


Error Resolution

In case of errors or questions about your transactions and electronic transfers, call or write us at the telephone number or address listed in this agreement, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign-initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.


Your Right To Cancel A Payment Initiated In The Online Bill Pay Service

Recurring or one-time bill payments made using MononaBank Online Bill pay service, (or a MononaBank Online payment initiated through Microsoft MoneyT) can be canceled by you online the same day until 8:00 PM CST. If you are attempting to cancel or change a payment after this time, you can call the Customer Care Center at 1-866-482-6932 for assistance. Customer Care will make their best effort to cancel payment on the bill. You may be charged for each canceled payment. Please contact Monona State Bank for the current fee schedule. (Refer to your original account product disclosure for guidelines regarding stop payments outside the MononaBank Online Bill Pay Service.)

Your Right To Cancel Or Change A Credit Card Payment Initiated Through The "Make A Credit Card Payment" Link

Recurring or one-time credit card payments made using the MononaBank Online credit card payment link can be cancelled or changed by you online the same day up until 9:00 P.M. CST. If you are attempting to cancel or change a payment after this time, you can call the Customer Care Center at 1-866-482-6932 for assistance. The Customer Care Center will make their best effort to have your payment reversed, and will advise you if any further action is required on your part.

Fees

There is no fee to access your account information on MononaBank Online, or to make payments on your Monona State Bank credit card. The MononaBank Online Bill Pay service may have fees associated with its use. Please contact Monona State Bank for the current fee schedule for costs associated with each program.

Security

All transactions occur on a secure server, which uses numerous firewalls and encryption programs. At no time will you be requested to pass your Monona State Bank account numbers over the Internet. A user will automatically be logged out of the online connection after 20 minutes of inactivity. A user will automatically be locked out after three bad password attempts. No money can be transferred out of your MononaBank Online account unless you or someone you have authorized by giving them your MononaBank Online User ID and password or other means of access (even if that person exceeds your authority), have initiated the transaction.

PC Requirements

Your computer will need the following to use MononaBank Online Banking:

The customer is required to use a secure browser incorporating secure socket layer (SSL) encryption to establish a connection to the login screen. Presently, the system requires 128-bit encryption. Monona State Bank reserves the right to change this requirement at any time to maintain the security of our Online Banking products.

For more detailed information regarding system requirements, click here.
 

Scheduled System Maintenance

The scheduled maintenance window for MononaBank Online is on Sundays from 2:00 AM until 6:00 AM CST. The scheduled maintenance window for the Bill Pay portion of MononaBank Online is on Thursdays from 1:00 AM to 2:00 AM CST . During maintenance windows portions of MononaBank Online could be unavailable for use for short periods of time.

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This Monona State Bank Online E-Sign Agreement ("Agreement") contains important information about Electronic Statements, also referred to as E-Statements. You should keep a copy of this Agreement for your records.

This Agreement applies to each account you select now or in the future ("Accounts") for which electronic statements are available. The words "we", "us", and "our" mean Monona State Bank and the words "you" and "your" mean you the individual(s) or entity that is identified on the Accounts as the owner or authorized signer or holder on the Accounts. As used in this Agreement, "Statement" means any periodic statement, billing notice, or other information related to your Accounts, including but not limited to information that we are required by law to provide to you in writing.

Scope of Statements Provided in Electronic Form

When you select "Online Only" with respect to your Accounts, you agree that we may provide you with any communications relating to your Accounts in electronic format, and we may discontinue sending paper communication to you, unless and until you withdraw your consent as described below. Your consent to receive electronic communications and transaction includes but is not limited to:

  • Initial disclosures or agreements for your Accounts or associated payment features
  • Periodic statements or billing notices for your Accounts
  • Notices or disclosures about a change in terms of your Accounts or associated payment features
  • Privacy policies or disclosures

All E-Statements we provide to you in electronic form will be accessed through your Monona State Bank online banking account. We may send you a paper statement as well as the electronic version for your first statement cycle. After the first statement cycle you will receive your periodic statements only in electronic form.

All statements in either electronic or paper format from us to you will be considered "in writing". You should print or download a copy of this Agreement for your records.

In the event our system is unavailable we reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Statement that you have authorized us to provide electronically.

Hardware and Software Requirements

In order to access, view, print and retain E-Statements that we make available to you, you must have:

  • A Monona State Bank online banking account
  • A personal computer with connections to the internet capable of receiving, accessing, displaying, and either printing or storing statements received in electronic form from Monona State Bank.
  • A current version of computer operating software and internet browser
  • Internet browser that supports 128 bit encryption
  • A valid e-mail account
  • Sufficient electronic storage capacity on your computer's hard drive

Statements are provided in PDF format. To download the most current version of "Adobe Acrobat" click here.

Monona State Bank will notify you if there is a material change in hardware or software requirements that creates a risk that you will not be able to access or retain subsequent E-Statements. If you are unable to update your system you will then have the right to withdraw your consent to receive E-Statements without incurring any fees or consequences not previously disclosed.

How to Update Your Records

It is your responsibility to provide us true, accurate and complete e-mail address, contact and other information related to this Agreement and your Accounts, and to maintain and update promptly any changes in this information. You may update such information by calling us at (608) 223-6243.

Requesting Paper Copies

We will not send you paper copies of any Statement on Accounts where you have consented to receive E-Statements unless requested. You can print a paper copy of any E-Statement yourself; E-Statements will be available on line for multiple months. If you need to request a paper copy, contact us by calling (608) 223-6243. We may charge you a reasonable service charge for the delivery of paper copies of any statements you have elected to receive electronically.

How to Withdraw Your Consent

You may withdraw your consent to receive communications in electronic form for any of your Accounts at any time by using your online banking account or by calling us at (608) 223-6243.

We may impose a reasonable fee to process your withdrawal of consent to receive E-Statements. Any withdrawal of your consent will be effective after Monona State Bank has had a reasonable period of time to process your withdrawal.

Termination

We reserve the right, in our sole discretion, to discontinue the provision of your E-Statement, or to terminate or change the terms and conditions by which we provide E-Statements. We will provide you with notice of any termination or change as required by law.

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