Mobile Banking FAQ

What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, make sure to log into your MononaBank Online internet banking service from your PC and update your phone profile through the link titled 'Manage mobile banking settings'. Click on the link that allows you to remove your old phone. Then you can re-enroll your new phone.



Can I make Monona Bank credit card payment through my mobile banking application?

The Monona Bank mobile banking application currently supports the ability to view your credit card information and activity, but you can only make a payment on your Monona Bank credit card through your MononaBank Online consumer internet banking service.



Can I set up a new bill payment payee through mobile banking?

To set up a new bill payment payee, you must currently initiate that through your MononaBank Online internet banking service. However, you can initiate a one-time or recurring payment, or change a payment for any existing payees through your mobile banking application.



Is the mobile banking service secure?

Yes, the mobile banking service utilizes best practices from online banking, has HTTPS, 128-bit SSL encryption, and password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your account(s). In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going to MononaBank Online and disabling or removing your phone from the service, or calling us.



Can I access my e-statements through mobile banking?

Not at this time. You can access your e-statements through MononaBank Online internet banking.



What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service for that phone. Additionally, sign onto MononaBank Online from your PC and disable or remove that phone under the 'Manage mobile banking settings' link.



What does it mean when I get 'Error 1200' after entering my sign-on credentials?

Error '1200' is a generic error code signifying that at least one of your sign-on credentials has been keyed incorrectly. This could be your UserID, password, or any of the challenge questions. All sign-on credential entries are case sensitive and must match exactly to how you entered them when you set them up through MononaBank Online. Always make sure that your Caps Lock is not on when you begin to enter your sign-on credentials. If you continue to enter credentials incorrectly three times consecutively, you will finally get an error message saying to contact Customer Support, as you have locked your sign-on and you will need to be reset.


For more information about Monona Bank's Mobile Banking, please stop in any of our location's or give us a call.